New chauffeur onboarding — the operator's checklist

Licences verified and copied: driving licence, passenger-transport permit or card required in your country, ID.

Medical/psychological certificates valid where required — expiry dates entered into the system with reminders.

Criminal-record and background checks completed per your market's rules; documented in the driver file.

Contract, wage or settlement model, and confidentiality signed — including the no-poaching rule for partner guests.

Vehicle familiarisation: assigned car, fuel/charging routine, cleaning standard, damage-reporting procedure.

Driver app installed and tested: login, ride statuses, navigation handoff, photo/signature capture where used.

Communication standard trained: greeting script, dress code, phone etiquette, what never to discuss with guests.

Meet & greet procedure walked through physically at the airport — meeting points, parking, name-board standard.

Escalation paths memorised: breakdown, accident, no-show, aggressive passenger, lost property — who to call, in what order.

First three rides shadowed or reviewed: dispatch checks statuses, timing and client feedback before full release.

Payout and expense rules explained: fuel cards, tolls, parking receipts, gratuities — what's reimbursed and how.

Driver file complete in the system: documents, expiry alerts, assigned vehicle, emergency contact.