Hotels & concierge car service
Hotel transfer software for concierge desks and chauffeur companies
Let reception book a car with the fare shown upfront, keep hotel commissions with the booking, and send guests confirmations in the property's brand. TransferCRM keeps the hotel desk and chauffeur company working from the same ride details.
- Reception booking with the fare shown upfront
- Automatic commission tracking
- No commission, no setup fee
From concierge call to monthly invoice
Keep the concierge's booking, the driver's instructions and the hotel's billing details together through the ride.
- 1
Before arrival — The concierge books
Reception enters the route, pickup time and guest details. The corporate portal applies client-specific rates; it is included with Business or available as an add-on.
- 2
Guest lands — Name board at arrivals
Waiting starts at the booked pickup time or the driver's arrival, whichever is later; your pricing rules apply the included allowance.
- 3
Drop-off — The hotel's brand stays visible
The ride feels like the hotel's own service — your operation stays discreetly in the background.
- 4
Month end — One consolidated invoice
Select the hotel's completed rides for consolidated invoicing, with each ride's date, route and order reference on the bill.
- 5
Season end — The rate review with data
Review the hotel's ride history and account spend before discussing next season's rates, with the bookings behind the figures available to check.
Hotel transfers carry the property's name
A guest's first and last impression is the car at the door. When the transfer is late, off-brand or a headache to book, it reflects on the hotel — not on the driver. This segment leaves no room for improvisation.
The concierge desk moves fast
Guests ask for a car between check-ins, phone calls and luggage. Reception needs the route, guest details and fare in one booking, without a separate message to confirm each detail.
Commission and settlement get messy
Hotels expect a share, drivers expect to be paid, and reconciling who owes what across dozens of bookings by month-end is where the relationship quietly breaks.
The transfer is the hotel's brand
A scruffy car, a lost driver or a guest left waiting reflects on a five-star property, not on you. The arrival has to feel as considered as the suite.
Hotels & concierge car service
Built for hotels and concierge car service
Keep the agreed fare, guest details and hotel commission with each booking, then give the driver the pickup instructions and the guest a tracking link.
Concierge & front-desk booking
Reception enters the route, pickup time, vehicle class and guest details in the booking widget, with the fare shown before confirmation. It works on desktop and phone.
Branded guest confirmations
Confirmations and reminders go out under the hotel's brand — logo, colours and sender — in the guest's own language, across all 10 we ship natively. Run several properties as separate brands from one account.
Booking widget for the hotel site
Embed a branded booking widget on the property's website so guests can request a transfer before they arrive — included in your plan, not a paid add-on.
Commission tracking & settlements
Set the hotel's commission rules and link its bookings to that account. Review accrued commissions, record payouts and export statements for the period you want to settle.
A guest arrival that feels premium
The driver gets pickup, guest and meet-and-greet details in the included app. As pickup approaches, the guest can open a branded tracking link to see the assigned driver's name, vehicle details and available live position, with the information needed to find their car.
Multi-property & EU invoicing
Run hotel brands from one workspace, with separate emails and widgets and client-specific rates. Business includes three brands. Issue EU VAT invoices, including Polish KSeF e-invoices, with data hosted in Frankfurt.
Hotel transfer software FAQ
Can our concierge team book transfers on a phone?
Yes. Reception can use the booking widget on a phone or desktop to enter the route, pickup time, vehicle class and guest details, then review the fare before confirming. Open the live demo to try the booking flow yourself.
How does commission tracking between the hotel and the fleet work?
Set up the hotel as a commission agent, agree its rules and link its bookings. TransferCRM calculates the commission, shows accrued and paid amounts, and exports period statements for you to review and settle.
How much does it cost?
Plans start at €49/mo with the driver app and booking widget included, and no commission on rides or setup fees. Try it free for 14 days, with no card required.
Can you handle several hotels and languages?
Yes. Business includes three brands in one workspace, each with its own emails and widget. Set client-specific rates for each hotel and serve guests in 10 languages. CSV import brings in clients and bookings, with a preview before import and an undo option.
Run hotel transfers your guests remember
Give reception a clear booking flow, keep commissions attached to each ride and send guests pickup details in the hotel's own brand.